As a custodial care provider, we have an obligation to protect the rights of our consumers (clients) and explain these rights to you before care begins. Your family or your designee may exercise these rights for you in the event that you become unable to exercise them for yourself.
As a consumer (client), you have the right:
- Receive considerate and respectful care in your home at all times; have your property treated with respect; and receive service free of discrimination.
- Participate in the development of your plan of care, including an explanation of any services proposed and of alternative services that may be available in the community when appropriate, and receive a copy of your Plan of Care.
- Choose your service, the provider of service and request a change in caregiver.
- Receive written information about the agency including the name and number of an official of the agency; the name and qualifications of the supervisor responsible for you service; and agency address and phone number.
- Have your religious beliefs and customs respected and taken into consideration when planning care.
- Refuse medication, treatment, counseling or other services without fear of reprisal or discrimination, and to be informed of the possible results of your actions.
- Privacy and confidentiality about your health, social and financial circumstances; what takes place in your home; and know that all communications and records will be treated confidentially in accordance with HIPAA.
- Expect that all home care personnel, within the limits set by the plan of care, will respond in good faith to your requests for assistance in the home.
- Participate in the plan for discontinuation of care.
- Information on the cost of service; have a clear explanation of which services are covered by third‐party and the charges for that which is paid for by the consumer; and have access, upon written request, to all bills for service regardless of whether they are paid for out‐of‐ pocket or through other sources of payment.
- Receive regular supervision of the Caregiver by the appropriate professional.
- Receive a clear explanation of the process for voicing grievances about care, treatment or discontinuation of service and appeal agency decisions regarding care, following grievance procedures, and be given the state hotline or ombudsman number.
- Know that the provider agency maintains liability insurance coverage.
- Receive the services of a translator, if needed.
- Be given necessary information so you can give your informed consent for service; and information about Advanced Directives.